Coronavirus FAQs

Please do not visit Wales at this time and avoid all unnecessary travel within Wales. Following these guidelines will save lives. We look forward to welcoming you back in future; but for now, let’s all #staysafe.

Frequently asked questions

I am due to travel to Conwy County, should I still come?

The lockdown conditions in Wales remain, with the stay at home and essential travel only regulations in place across the country. Please do not travel to Wales at this time. We look forward to welcoming you back in future, but for now let’s all #staysafe.

For the latest guidance on Covid-19, please visit the Public Health Wales, Welsh Government and UK Government websites. 

My planned trip to Conwy County falls outside the current lockdown restriction period. Will I be able to travel?

As you will appreciate, it is not possible with any certainty to predict when the restriction will be lifted. Lockdown restrictions are reviewed every three weeks. The decision to ease lockdown restrictions will be made by Welsh Government. You can check for the latest updates here.  

I am no longer travelling on my planned trip to Conwy County. Can I get a refund on my accommodation and attraction tickets?

If you have made a booking with accommodation providers, attractions or activity providers, then please liaise with the businesses directly regarding your booking.

We’d like to thank everyone who has supported our businesses during this challenging time by postponing their booking instead of cancelling. However, if you would prefer a refund, then please contact the businesses directly to discuss.   

I have tickets to an upcoming event in Conwy County, will it still be going ahead?

All public gatherings in Conwy County have been cancelled until the end of June 2020. This is due to current Welsh Government legislation around social distancing. Information regarding future gatherings (after June 2020) will be made available as and when new guidance is released from Welsh Government.

We are working hard to ensure our “what’s on” section is kept up to date in line with any new information we receive with regards to cancellations / postponements of events.

Are there any changes to transport in Conwy County?

Transport For Wales is currently running a reduced timetable as a result of current customer demand. Peak morning services running Monday-Saturday have been prioritised to enable key workers to get to work. More information can be found on the Transport For Wales website.

Arriva in Wales is operating its normal bus timetable and encouraging passengers to use contactless payments to avoid the handling of cash. However, from Monday 25^th May 2020, a reduced Sunday timetable will apply. To see the full weekly timetable, please click here.

Llew Jones buses is introducing a new timetable from Monday 25^th May 2020. They are encouraging passengers to pay via contactless payments. However, if you would prefer to pay cash then only correct change will be accepted. To see their full timetable, please click here.

In light of Covid-19, have the dog restrictions on beaches been lifted?

Currently, no provision has been made in The Health Protection (Coronavirus Restrictions) (Wales) Regulations 2020 that would allow for any changes or relaxation to the current Public Space Protection Orders in place within the County, under which the current beach dog exclusion zones exist.

It is of note that the current Public Space Protection Order is about balancing the needs of dog owners and non-dog owner. It is important to consider that local residents who have a fear or dislike of dogs may now feel confident to utilise this area of beach for their exercise safe in the knowledge they will not be approached by dogs.

Click here for information for businesses regarding coronavirus.