Coronavirus FAQs

Frequently asked questions

Welcome back! We have missed you. As we all start to explore again, please make sure you are aware of all the latest guidance. We have outlined some frequently asked questions below to help keep you informed.

Can I come on holiday to Conwy County?

You can now enjoy a holiday in Conwy County with members of your own household and / or members of your extended household if you have agreed to form one.

Self-contained accommodation was able to open from 11^th July 2020. This means any accommodation which does not require guests to share washing facilities, toilets or kitchens. Examples include holiday cottages and holiday caravans, including some touring caravans and motorhomes and some glamping accommodation with their own kitchens and bathrooms, which no other guests use. Hotels and other serviced accommodation, for example, B&Bs and hostels, which have en-suite rooms and can provide room service meals, also come into this category.

For the latest guidance on Covid-19, please visit the Public Health Wales, Welsh Government and UK Government websites. 

Can I go camping?

Yes – campsites are able to open. The toilet/shower blocks, pot wash and laundry areas for campers will also be open subject to measures being in place to ensure social and physical distancing and appropriate cleaning.

Are restaurants, bars and cafes open?

On 13^th July 2020, restaurants, bars and cafes were able to open outdoors only. Access to indoor toilets will be allowed but with enhanced cleaning. You can share tables with members of your own household or extended household. To see a list of which restaurants, bars and cafes have reopened, please click here.

Welsh Government has confirmed restaurants, bars and cafes will be able to open indoors from 3^rd August. 

Which public toilets are open?

To find a list of all the toilets which have opened in Conwy County, please click here.

You will need to stick to social distancing and wash your hands well. Please follow the signs which will tell you where to wait and which way to walk. Some urinals, sinks and cubicles will be closed off – please do not try to use them.

Which public parks and beaches are now open?

As of 6^th July 2020, you are able to visit all of our beaches and national parks. The coastline in Conwy County is 73km long and stretches from Kinmel Bay to Llanfairfechan, so you have a variety of beaches to choose from! If a beach is too busy when you arrive, then head a little further along the coast so you can enjoy a day at the beach safely.

Alternatively, head to Snowdonia National Park and experience the natural beauty, wildlife and cultural heritage of the area. Remember to maintain a 2m distance from others outside your group, particularly at gates and stiles. Wildlife, birds and farm animals may be closer than before – protect them by keeping to the paths. Remember to take any litter and food waste home with you.

Which car parks are open?

As of Monday 22^nd June, all our car parks are open with pay and display.
You can pay by cash or card at the machine (including contactless). We’re also working on introducing a ‘pay by phone’ system soon.

Pay machines will be cleaned regularly.

Look around before you get out of your vehicle, so you can keep 2m away from other people.

If a car park is too busy, then why not head to one of our other car parks or towns to enjoy a day out. You can find a list of all our car parks here.

Are Tourist Information Centres open?

Yes. Our Llandudno Tourist Information Centre reopened on 15^th July 2020. You can pop in to buy local produce and Welsh gifts, or ask our team for advice on what to see and do whilst you're in the area.

Our Conwy Tourist Information Centre is due to reopen on 27^th July 2020.

Which attractions are open in the area?

You can view a list of all attractions, accommodation providers and restaurants / cafes which are open by clicking here.

I am no longer travelling on my planned trip to Conwy County. Can I get a refund on my accommodation and attraction tickets?

If you have made a booking with accommodation providers, attractions or activity providers, then please liaise with the businesses directly regarding your booking.

We’d like to thank everyone who has supported our businesses during this challenging time by postponing their booking instead of cancelling. However, if you would prefer a refund, then please contact the businesses directly to discuss.   

I have tickets to an upcoming event in Conwy County, will it still be going ahead?

All public gatherings in Conwy County have been cancelled until the end of June 2020. This is due to current Welsh Government legislation around social distancing. Information regarding future gatherings (after June 2020) will be made available as and when new guidance is released from Welsh Government.

We are working hard to ensure our “what’s on” section is kept up to date in line with any new information we receive with regards to cancellations / postponements of events.

Are there any changes to transport in Conwy County?

Three-layer face coverings will be mandatory on public transport in Wales from 27^th July 2020. Please only use public transport for essential journeys. Priority is being given to key workers commuting to and from work.

Transport For Wales is currently running a different timetable to normal to help Keep Wales Safe. Peak morning services running Monday-Saturday have been prioritised to enable key workers to get to work. More information can be found on the Transport For Wales website.

Arriva in Wales is operating its normal bus timetable and encouraging passengers to use contactless payments to avoid the handling of cash. However, from Monday 25^th May 2020, a reduced Sunday timetable will apply. To see the full weekly timetable, please click here.

Llew Jones buses is introducing a new timetable from Monday 25^th May 2020. They are encouraging passengers to pay via contactless payments. However, if you would prefer to pay cash then only correct change will be accepted. To see their full timetable, please click here.

In light of Covid-19, have the dog restrictions on beaches been lifted?

Currently, no provision has been made in The Health Protection (Coronavirus Restrictions) (Wales) Regulations 2020 that would allow for any changes or relaxation to the current Public Space Protection Orders in place within the County, under which the current beach dog exclusion zones exist.

It is of note that the current Public Space Protection Order is about balancing the needs of dog owners and non-dog owner. It is important to consider that local residents who have a fear or dislike of dogs may now feel confident to utilise this area of beach for their exercise safe in the knowledge they will not be approached by dogs.

What should I do if I become unwell when visiting?

Act immediately. You will need to follow advice and return home if needed.

Click here for information for businesses regarding coronavirus.