Latest changes to restrictions
From 19th December 2020 new restrictions will be introduced in Wales because cases of Coronavirus continue to rise. Wales will be moving to alert level 4 as outlined in the new Coronavirus Control Plan.
Check out our frequently asked questions below for more information.
I do not live in Wales, can I travel to Wales for a holiday or to visit family and friends?
No. Travel in to Wales is not allowed without a reasonable excuse, for example travelling for work purposes. We look forward to being able to welcome you back in future, but for now, let’s all #staysafe.
For the latest guidance on Covid-19, please visit the Public Health Wales, Welsh Government and UK Government websites.
Is holiday accommodation open?
From 12.01 a.m. on 20th December all accommodation must close unless authorised to remain open by a local authority or Welsh Ministers to accommodate vulnerable groups, key workers etc.
Are restaurants, bars and cafes open?
These premises are allowed to open for takeaway services only. Food and drink may not be consumed at the premises. Alcoholic drinks cannot be sold between 10pm and 6am.
Physical distancing measures must be applied, and customers and staff are required to wear a face covering.
Are face coverings mandatory?
Yes. Face coverings are required in Wales in all indoor public places including shops, shopping centres and places of worship.
Which public toilets are open?
To find a list of all the toilets which have opened in Conwy County, please click here.
You will need to stick to social distancing and wash your hands well. Please follow the signs which will tell you where to wait and which way to walk. Some urinals, sinks and cubicles will be closed off – please do not try to use them.
Are Tourist Information Centres open?
No. Both our Conwy Tourist Information Centre and Llandudno Tourist Information Centre will be closed from 5pm on Saturday 19th December 2020.
Services are available by phone, or email and online at our new Visit Conwy shop - https://shopconwy.wales/
I am no longer travelling on my planned trip to Conwy County. Can I get a refund on my accommodation and attraction tickets?
If you have made a booking with accommodation providers, attractions or activity providers, then please liaise with the businesses directly regarding your booking.
We’d like to thank everyone who has supported our businesses during this challenging time by postponing their booking instead of cancelling. However, if you would prefer a refund, then please contact the businesses directly to discuss.
I have tickets to an upcoming event in Conwy County, will it still be going ahead?
We are working hard to ensure our “what’s on” section is kept up to date in line with any new information we receive with regards to cancellations / postponements of events. If the event you have a ticket for has been cancelled, please contact the event organiser directly to discuss postponing your ticket and / or a refund.
Are there any changes to transport in Conwy County?
Transport For Wales is currently running a different timetable to usual to help Keep Wales Safe. You must wear a face covering on public transport and put it on before travelling unless you’re exempt. More information can be found on the Transport For Wales website.
Arriva in Wales is operating its normal bus timetable and encouraging passengers to use contactless payments to avoid the handling of cash. You can find full details of your service in the new Arriva UK Bus app which is free to download from the app store. Alternatively, you can use the brand new journey planner here.
Llew Jones buses is encouraging passengers to pay via contactless payments. However, if you would prefer to pay cash then only correct change will be accepted. To see their full timetable, please click here.
For more information, please see the below link:
The Official Tourism Website for Destination Conwy
to add an item to your Itinerary basket.
